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FAQs

What is Remote Tech Support?

A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. Remote tech support is perfect for resolving virus and spyware issues, computers running slower than they should be, set up and install new computer or Windows problems.

How safe is it to connect to my computer?

We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.

Can anyone else see my files while you are connected?

No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.

What do I need to have on my computer?

The more important thing to have is a reasonable internet connection. The only other thing you require is a web browser - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.

What is iSupport all about?

iSupport is one of the fastest growing IT Support company in United States. We provide friendly technical support for PC's over the phone for busy consumers and small business for affordable price.

Our Certified and expert technician have assisted many customers with computer related issues across United States, with best resolution rate and customer satisfaction.

Our Global Support and Delivery Center sees amazing traffic but our customers never feel like a number. We are here to help you, understand the problems you are dealing with and help you like we are helping our own family.

What type of services does iSupport offer?

iSupport services includes: Data backup Service, Anti Virus and Anti Spyware Support, PC-Tune-Up, Internet Setup and Support, iPods and MP3 Player Support, Digital Camera Setup and Support, E-mail Setup and Support, Printer Setup and Support, Web Services and Remote Data Entry.

What is pricing structure for different services?

iSupport offers one-time resolution for any software related issue with your computer for just $29.99/issue,a monthly subscription for $14.00/month/any number of issues and also complete software support for your PC throughout the year for $149.99 only.

What type of technology does iSupport service?

Our friendly and certified technician are abreast with the latest technology available to support on PC's running with Windows XP, Windows 98, Windows 2000, Windows Vista and Windows 7 and devices including printers, digital cameras, camcorders, I pods and mp3 players.

What computer brands can iSupport help me with?

We provide support for all Microsoft® Windows® platform and applications no matter which computer brand and where you purchased it from.

What should I expect from iSupport service?

When you call iSupport, you'll speak with a friendly technology expert who will diagnose and fix any software related issues with your computer. All you need to do is to allow the technician to take remote access of your computer, by downloading our safe, secure and user friendly software on your pc. During the remote session, you can sit in front of your computer and watch the steps performed by the technician to resolve the issue.

Why is remote support better than traditional tech support?

Remote support is safer, more convenient and faster than traditional tech support. iSupport can fix any software related issues with your computer or the external devices connected to it by using safe , secure and user friendly technology that allows you to watch every step of the process.

With remote support, you don't have to bother with unplugging your computer and taking it any where or having a stranger come to your home to fix it.

What do I need to get remote support?

All you need to be by your computer and have working internet connection.

What hours is iSupport available?

We are available round the clock 24/7.

What methods of payments can I use?

iSupport accepts all major credit cards online and over the phone.

Are iSupport services guaranteed?

All iSupport services come with a money-back guarantee, if due to any reason, our iSupport Experts are unable to resolve your existing computer problem, or if you are not happy with the service during or at completion.

Also iSupport provides a month guarantee period, that if you face the same issues that were fixed by our experts with in a months time we will provide you with the same continuous service depending on service plans and conditions.

How do I sign up for service?

Visit us on www.jupitersuppport.com or Call 1 800 833 0089

Why iSupport?

Our goal is customer satisfaction to its full extent. If our customers are not satisfied with our service, our business would be a waste of time. We aim to ensure that your computer works the way it was designed to.

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to help you understand today's changing landscape and show how you can arm yourself from the negative sides of technology and help you enhance your personal and business productivity.

Our remote computer support experts have years of experience researching and devising number one solutions to some of the most complex technical issues. It is our undertaking to keep you satisfied or you don't pay a cent. We thrive on affordable PC repair rates that cater to everyone's budget. We understand how important it is today to pay upon service, which is why we stand for quality services.

About iSupport

ISupport is a renowned online tech support service provider to assist in the day to day computer life of users. We are committed to the satisfaction of a global audience through online/remote caring and repairing PCs, troubleshooting and resolving personal computer issues,

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installing various PC software and applications as well as setting up peripheral devices and their troubleshooting.

With 2 years of distinguished tech support services, ISupport has created its mark among millions of users from every corner of the globe.

Our strength lies in a management team of professional and mature individuals that carry eminent educational qualifications from industry verticals especially IT and Marketing as well as a team of young, dynamic experts with a proven track record, expert computer and network engineers, electronic gadgets technicians and a pool of tech support trainees.

Our technical experts help you in resolving technical issues which could be with your computers (Desktops/ Laptops), tablets, smart phones, printers, scanners and apps. We repair, restore and recommend solutions to prevent problems with your gadgets. We also provide key health checkups for your computers and related devices and provide suggestions on open ware which can help enjoying the computing with enriched attributes.

We are here 24x7, 365 days a year to provide upbeat and proactive support to both individuals and corporate bodies.

Call 1 800 833 0089
  • ISUPPORT365 IS AN INDEPENDENT SERVICE PROVIDER OF REMOTE TECH SUPPORT FOR THIRD PARTY PRODUCTS. ISUPPORT365 HEREBY DISCLAIMS ANY SPONSORSHIP OR AFFILIATION FROM USE OF SUCH THIRD PARTY PRODUCTS, TRADEMARKS, PRODUCTS AND SERVICES. ISUPPORT365 RECOMMENDS THE FOLLOWING DISCLAIMER BE READ.
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People are Talking

Matthew, FL

The support was executed in a very patient and efficient way everything was great.

I have always received First class service and support from iSupport.

Customer Reviews

iSupport was very professional and wanted to take care of my PC problems to my full satisfaction.

Now I know I have a company to contact to get resolution any day in the convenience of my home. Great feeling; Thanks!